At LimbeConnect Drip Branch, we value your satisfaction and strive to ensure every purchase meets your expectations. If for any reason you're not completely happy with your order, we're here to help.
Returns
You may return eligible items within 7 days of receiving your order, provided they meet the following conditions:
Items must be unused, unwashed, and in original condition
Tags and packaging must be intact
Proof of purchase (receipt or order confirmation) is required
Non-returnable items include:
Custom-tailored or personalized garments
Undergarments and swimwear
Clearance or final sale items
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed within 5–7 business days
Refunds are issued to the original payment method
Shipping fees are non-refundable
Exchanges
We offer exchanges for:
Incorrect sizes
Defective or damaged items
To request an exchange, please contact us within 3 days of delivery.
How to Return
Contact our support team or visit our store branch
Provide your order number and reason for return
Package the item securely and drop it off or ship it to our return address
Need Help?
For questions or assistance, reach out to our customer care team:
Email: support@limbecity.com
WhatsApp: +237 XXX XXX XXX
Store Hours: Monday–Saturday, 9am–6pm
Warranty Policy – LimbeConnect Drip Branch
At LimbeConnect, we stand behind the quality of our products. Our warranty policy is designed to give you peace of mind and ensure your shopping experience is worry-free.
Warranty Coverage
We offer a 30-day limited warranty on eligible items from the date of purchase. This warranty covers:
Damage caused by misuse, accidents, or improper care
Alterations or modifications made after purchase
Clearance or final sale items
Warranty Claim Process
To file a warranty claim:
Contact our support team or visit our store branch
Provide your order number, photos of the defect, and a brief description
Our team will assess the claim and respond within 3 business days
If approved, we will offer one of the following:
Free repair (if applicable)
Replacement of the item
Store credit or partial refund (if replacement is unavailable)
Care Guidelines
To maintain warranty eligibility, please follow the care instructions provided with your product. Improper washing, storage, or handling may void the warranty.
Need Help?
For questions or assistance, reach out to our customer care team:
