Return & Refund Policy – LimbeConnect Fashion & Apparel

At LimbeConnect Drip Branch, we value your satisfaction and strive to ensure every purchase meets your expectations. If for any reason you're not completely happy with your order, we're here to help.

Returns

You may return eligible items within 7 days of receiving your order, provided they meet the following conditions:

• Items must be unused, unwashed, and in original condition

• Tags and packaging must be intact

• Proof of purchase (receipt or order confirmation) is required

Non-returnable items include:

• Custom-tailored or personalized garments

• Undergarments and swimwear

• Clearance or final sale items

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5–7 business days

• Refunds are issued to the original payment method

• Shipping fees are non-refundable

Exchanges

We offer exchanges for:

• Incorrect sizes

• Defective or damaged items

To request an exchange, please contact us within 3 days of delivery.

How to Return

1. Contact our support team or visit our store branch

2. Provide your order number and reason for return

3. Package the item securely and drop it off or ship it to our return address

Need Help?

For questions or assistance, reach out to our customer care team:

• Email: support@limbecity.com

• WhatsApp: +237 XXX XXX XXX

• Store Hours: Monday–Saturday, 9am–6pm

Warranty Policy – LimbeConnect Drip Branch

At LimbeConnect, we stand behind the quality of our products. Our warranty policy is designed to give you peace of mind and ensure your shopping experience is worry-free.

Warranty Coverage

We offer a 30-day limited warranty on eligible items from the date of purchase. This warranty covers:

• Manufacturing defects (e.g., faulty stitching, broken zippers, misaligned seams)

• Material flaws that affect product usability

What’s Not Covered

The warranty does not cover:

• Normal wear and tear

• Damage caused by misuse, accidents, or improper care

• Alterations or modifications made after purchase

• Clearance or final sale items

Warranty Claim Process

To file a warranty claim:

1. Contact our support team or visit our store branch

2. Provide your order number, photos of the defect, and a brief description

3. Our team will assess the claim and respond within 3 business days

If approved, we will offer one of the following:

• Free repair (if applicable)

• Replacement of the item

• Store credit or partial refund (if replacement is unavailable)

Care Guidelines

To maintain warranty eligibility, please follow the care instructions provided with your product. Improper washing, storage, or handling may void the warranty.

Need Help?

For questions or assistance, reach out to our customer care team:

• Email: support@limbeconnect.store

• WhatsApp: +237 XXX XXX XXX

• Store Hours: Monday–Saturday, 9am–6pm